We use SharePoint 2016 on-prem.
We have a Contact list with client's information e.g. name, email, company etc. which is connected to the Outlook 2013 and the contact list is accessible.
There is an user where he adds a new contact via Outlook but does not replicate/update to the contact list in SharePoint. There is no error messages either. However, adding a new contact to the Contact list within the SharePoint, will then show up in Outlook.
Indeed, the user has the relevant permissions.
The user also tried the
Outlook.exe /safe option but no results.
There is no problems for me or somebody else to perform all the above steps, as it works.
Does anybody know, what can be done on the user's device to rectify this problem?
It would be interesting to know what is causing this problem...