We've got a blank people picker window after installation. Has anybody met this?enter image description here

enter image description here

enter image description here

1 Answer 1


As per the error, the PickerHierarchyControl.js is missing in your server. This file is located at the below path:

C:\Program Files\Common Files\microsoft shared\Web Server Extensions\15\TEMPLATE\LAYOUTS

So as a quick fixe,

  • Make sure that you have cleared the browser cache,
  • If the issue still exists, I would suggest copying the same file PickerHierarchyControl.js from another working farm/server and paste it into your farm on the same path!
  • Hello Mohamed. Thanks for your reply. A strange thing that I have this js file on the server. Even if I overwrite this file from working farm it isn't helpful. Commented Jan 19, 2021 at 11:57
  • Hi Andrey, Sad to hear that, please tell me How many servers you have on your farm? have you recently configured AAM? Commented Jan 19, 2021 at 12:02
  • We have this issue in the two different farms. 1st farm is single-server sp2016, 2nd is 2-server sp2019 farm. Both farms had been deployed with SpAutoInstaller. AAM is configured by default. Commented Jan 19, 2021 at 12:11
  • Looks like there is a specific security policy applied on your side that may block such files! Commented Jan 19, 2021 at 12:23
  • Yeah, could be. That is exactly what we are investigating right now.. =) Commented Jan 19, 2021 at 13:00

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