We have the following setup: SharePoint 2019 farm with 4 servers: 2 WFE servers - load balanced by an F5 LB, 2 APP servers and a connection with a 2 server Office Online Farm, also load balanced by an F5 LB. Both, the Web Application and the OOS URL are accessible from the internet.
The steps for reproducing the error:
- Access the Web Application from the internet
- Edit an Office document (word, excel) in the browser.
- When closing the document, the last modified date does not update, only after refresh.
- Afterwards when trying to rename the document the following error occurs: "the file is locked for shared use by another user" - which is the same user that edited the file in the first place.
On the server this does not occur and also when reproducing the above steps from inside the network.
All this points to the F5 setup as the ULS logs and OOS logs don't show anything conclusive. Any ideas?