hello I am facing this issue after I open with Explorer, any advice

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2 Answers 2


Please follow below steps to troubleshooting your issue:

1.Go to IE browser settings -> Internal options -> Security -> open each custom level of Internet、Local Intranet、Trusted sites -> User Authentication -> Automatic logon with current user name and password. Restart the IE browser, click open with explorer again.

2.Delete Internet Explorer cache. Go to IE browser settings -> Safety -> Delete browsing history -> Select Temporary Internet files, Cookies and website data and History from the menu -> Click the Delete button to delete the cache.

3.Go to services.msc, check the status of WebClient service.

4.Install the latest windows update.

5.For Internet Explorer 10 with Windows 7 or Windows 8, install the hotfix to resolve this problem.




  • followed, but the same issue exist Aug 21, 2020 at 14:41

Did you try what the error message suggested?
"add the web site to your trusted sites list"
This is a setting in IE.

Also, on your desktop, make sure the WebClient service is installed and running.

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  • its already running but it still the same issue Aug 21, 2020 at 14:41

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