Refiners missing in Sharepoint

Question

Last year I asked a question about Search Results Web part refiners here : - Search Results Web Part Refiner issue

I was offered a Solution and it worked. Thanks.

However, now the Client is reporting another issue. On investigation I have discovered that there are no refiners at all to choose from. They are all gone.

Investigation lead me to believe this is a Search issue and upon inspection of the Search I came across an error due to a password change of the Managed Account

'The Item was not crawled because of a password change'

I've followed the wisdom on Google and re-applied the Password to the Search Account. I've made sure the Account has Read access to the WebApp and it still only crawls the Top Level and nothing underneath

I've checked the Content Source and it has 2 URL's in there to Search. It searches the top URL fine but only the top level of the second.

So my question, is how do I get my refiners back ? Am I on the right track with Search or have I missed something entirely. All answers greatly appreciated

Answer 1

After you update the password of the Managed Account, What is the error message displayed in the crawl log?

Reference:

https://social.technet.microsoft.com/wiki/contents/articles/25749.item-was-not-crawled-because-of-a-password-change-update-password-and-retry-crawling.aspx