Last year I asked a question about Search Results Web part refiners here : - Search Results Web Part Refiner issue

I was offered a Solution and it worked. Thanks.

However, now the Client is reporting another issue. On investigation I have discovered that there are no refiners at all to choose from. They are all gone.

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Investigation lead me to believe this is a Search issue and upon inspection of the Search I came across an error due to a password change of the Managed Account

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'The Item was not crawled because of a password change'

I've followed the wisdom on Google and re-applied the Password to the Search Account. I've made sure the Account has Read access to the WebApp and it still only crawls the Top Level and nothing underneath

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I've checked the Content Source and it has 2 URL's in there to Search. It searches the top URL fine but only the top level of the second.

So my question, is how do I get my refiners back ? Am I on the right track with Search or have I missed something entirely. All answers greatly appreciated

1 Answer 1


After you update the password of the Managed Account, What is the error message displayed in the crawl log?



  • The error message is the same in the crawl log as before - Item was not crawled because of a password change. Update password and retry crawling. It's as though the password change is not being recognised.... or it's not using the account in Search Admin
    – Dan
    Jul 1, 2020 at 11:31

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