We have setup the SharePoint Server with 1 App Server, 1 Web Front Server and 1 DB Server. This is for production setup. All the ports were closed in these production servers. Only we have opened the required ports.
Now, we are storing Office documents like Work and Excel in the document library.
User are having MS Office(Office 365) version installed in their machines.
Now user is trying to access the Office document, Users are getting error like "Cannot download the information you requested" on opening in office document in MS office client.
Click on document in SharePoint --> It is asking whether to open in Client office(Word, Excel) --> User click open work or excel --> Excel or Work opening with immediately error pop up saying "Cannot download the information you requested".
Inside the server, when we are accessing this documents, it is opening as expected.
CAN YOU GUYS PLEASE HELP, DO WE NEED TO OPEN ANY SPECIFIC PORTS TO ACCESS SHAREPOINT DOCUMENT FROM OFFICE CLIENT ?
THANKS IN ADVANCE FOR YOUR HELP.