I'm trying to troubleshoot a permissions issue for a client on SharePoint Online.
I'm looking at the list of users who have permissions - you can see in the screenshot that someone called Jennifer has Read access.
However, when I go to use Check Permissions and type in that name, it says "We couldn't find an exact match".
What's going wrong that's preventing from using Check Permissions against a user who is clearly there?
- The user is internal, i.e. their email address is in the org that is using that tenant