I'm trying to troubleshoot a permissions issue for a client on SharePoint Online.

I'm looking at the list of users who have permissions - you can see in the screenshot that someone called Jennifer has Read access.

However, when I go to use Check Permissions and type in that name, it says "We couldn't find an exact match".

Check permissions

What's going wrong that's preventing from using Check Permissions against a user who is clearly there?

More info:

  • The user is internal, i.e. their email address is in the org that is using that tenant

1 Answer 1


I just answered my own question! I got access to the main admin console, and I see that this user (and many others that I was trying Check Permissions with) are Unlicensed! If I use Check Permissions against a licensed user, it is just fine.

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