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I'm having SharePoint 2016 On prem environment. Recently I had replace my existing service account with a new one, with that I had faced some issue and hence I've reverted the changes.

However, one issue is still existing that is Emails are not triggering from the SharePoint sites. Both the workflow emails and alert emails.

  1. In the workflow logs, its showing mail sent successfully,
  2. There is no issue with the SMTP server and it is running properly
  3. The outgoing email settings are also fine in the central admin.

but still I'm not getting any mails for the SharePoint server. what am i missing to check.?

if anyone has solved such situation, help me.

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