I have received some feedback from users that our site appears differently to them than it does for me. This is specific to the file viewer web part when they are looking at mp4 files (just viewing the page, not playing the files).
I, and most users, see a small player window with video controls over a still from the mp4 video, with a small caption underneath. Nothing else.
However, two users see a different image for each video (same video, just a different still image, with no video controls), immediately underneath it then displays the name of the document folder where the video files are stored, then it shows my name and details as the uploader, then lastly the caption.
Is there a setting that they may have changed in SharePoint which presents this different view or is this something that I need to fix my end?
Any suggestions would be greatly appreciated as I am lost as to what this issue might be!
Thanks in advance!