I am the Site Collection Admin of a site that has a couple pending requests for access. Usually, there is a context menu you can click then select Approve or Deny. It doesn't appear under this screen anymore so I have no way to approve the user's access.


Has anyone seen this for an SCA? What is a workaround for approval besides adding them manually?

  • We are also encountering the same issue in our tenant
    – mhep
    Commented Mar 26, 2020 at 16:22
  • @mheptinstall just on classic or modern or both? Commented Mar 26, 2020 at 17:30

3 Answers 3


This is a current bug, see advisory message SP207180 that is posted in the Office 365 admin center and suggested workaround:

Title: All admins may be unable to address access requests for classic SharePoint Online sites in admin center

User Impact: Admins are unable to approve or deny access requests to classic sites in the SharePoint Online admin center.

More info: The approve and deny buttons aren’t populating.

As a workaround, admins can sort the users requests using any field and the accept/ decline buttons will populate.

Current status: We've validated a code fix for this issue and expect deployment to complete by Monday, March 30, 2020.

Scope of impact: This issue may affect any admin attempting to approve or deny user access requests to classic SPO sites through the SPO Admin center.

Estimated time to resolve: We expect deployment to be completed on Monday, March 30, 2020.

Root cause: A recent deployment caused the accept/ decline button not to populate for admins within the SPO admin center.


Check who will receive access requests for the site.

Set up and manage access requests for your reference:



As mheptinstall said, this issue is reported in Office 365 admin center-> Service health.

As a workaround, admins can sort the users requests using any field and the accept/ decline buttons will populate.

Similar issue post for your reference:


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