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Facing below issue while connecting to SharePoint Store:

ULS:

03/08/2020 14:46:40.65 w3wp.exe (0x2AAC) 0x328C SharePoint Foundation Logging Correlation Data xmnv Medium Name=Request (GET:http://sharepoint/_layouts/15/storefront.aspx?task=GetOfficeMarkets) debe3c9f-ab10-d0f1-884d-c53388b41683 03/08/2020 14:46:40.65 w3wp.exe (0x2AAC) 0x328C SharePoint Foundation Authentication Authorization agb9s Medium Non-OAuth request. IsAuthenticated=True, UserIdentityName=0#.w|abc_xyz, ClaimsCount=41 debe3c9f-ab10-d0f1-884d-c53388b41683 03/08/2020 14:46:40.65 w3wp.exe (0x2AAC) 0x328C SharePoint Foundation Logging Correlation Data xmnv Medium Site=/ debe3c9f-ab10-d0f1-884d-c53388b41683 03/08/2020 14:46:40.66 w3wp.exe (0x2AAC) 0x328C SharePoint Foundation App Marketplace alokw Medium Starting storefront.aspx render for subcription id '87449b05-c4b0-46c6-8476-f828d3067d5c'. debe3c9f-ab10-d0f1-884d-c53388b41683 03/08/2020 14:46:40.66 w3wp.exe (0x2AAC) 0x328C SharePoint Foundation App Marketplace ahnhh Medium Sending Request to Office.com with the following URL:https://store.office.com/commerce/query?lc=en%2DUS&type=3&build=15%2E0%2E4815%2E1000&av=OSU150&origin=EC101785291&corr=%7Bdebe3c9f%2Dab10%2Dd0f1%2D884d%2Dc53388b41683%7D debe3c9f-ab10-d0f1-884d-c53388b41683 03/08/2020 14:46:42.64 w3wp.exe (0x2AAC) 0x328C SharePoint Foundation App Marketplace aep7f Unexpected Request to office.com with the following URL:https://store.office.com/commerce/query?lc=en%2DUS&type=3&build=15%2E0%2E4815%2E1000&av=OSU150&origin=EC101785291&corr=%7Bdebe3c9f%2Dab10%2Dd0f1%2D884d%2Dc53388b41683%7D&clientip=10.23.76.161 caused an exception. System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Authentication failed because the remote party has closed the transport stream. at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest) at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result) at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size) at System.Net.ConnectStream.WriteHeaders(Boolean async) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.GetResponse() at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.SendWebRequest(String url, Boolean autoRedirect, String userIP, String postBody, String contentType, Encoding encoding, String jobRunIdLogPrefix) debe3c9f-ab10-d0f1-884d-c53388b41683 03/08/2020 14:46:42.64 w3wp.exe (0x2AAC) 0x328C SharePoint Foundation Monitoring b4ly High Leaving Monitored Scope (OfficeProxy.SendWebRequest). Execution Time=1975.23283983249 debe3c9f-ab10-d0f1-884d-c53388b41683 03/08/2020 14:46:42.64 w3wp.exe (0x2AAC) 0x328C SharePoint Foundation App Marketplace agdhz Unexpected Response from office.com was null or its HTTP status code was not 'OK'. Actual status code: 'InternalServerError' debe3c9f-ab10-d0f1-884d-c53388b41683 03/08/2020 14:46:42.64 w3wp.exe (0x2AAC) 0x328C SharePoint Foundation General ajlz0 High Getting Error Message for Exception Microsoft.SharePoint.SPException: Sorry, we can't seem to connect to the SharePoint Store. Try again in a bit. at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.GetMarkets(String userDefaultBillingMarket, String userDefaultContentMarket, String userIP, List1& markets, Boolean& validDefault) at Microsoft.SharePoint.ApplicationPages.StorefrontBase.GetOfficeMarkets(HttpRequest request, List1& markets, Boolean& validDefaults) at Microsoft.SharePoint.ApplicationPages.StorefrontBase.TaskGetOfficeMarkets() at Microsoft.SharePoint.ApplicationPages.StorefrontBase.TryRunTask(TryGetOutput taskMethod) debe3c9f-ab10-d0f1-884d-c53388b41683 03/08/2020 14:46:42.64 w3wp.exe (0x2AAC) 0x328C SharePoint Foundation App Marketplace aep7g High An exception was thrown while running task 'GetOfficeMarkets'. Microsoft.SharePoint.SPException: Sorry, we can't seem to connect to the SharePoint Store. Try again in a bit. at Microsoft.SharePoint.Marketplace.OfficeProxy.OfficeProxy.GetMarkets(String userDefaultBillingMarket, String userDefaultContentMarket, String userIP, List1& markets, Boolean& validDefault) at Microsoft.SharePoint.ApplicationPages.StorefrontBase.GetOfficeMarkets(HttpRequest request, List1& markets, Boolean& validDefaults) at Microsoft.SharePoint.ApplicationPages.StorefrontBase.TaskGetOfficeMarkets() at Microsoft.SharePoint.ApplicationPages.StorefrontBase.TryRunTask(TryGetOutput taskMethod) debe3c9f-ab10-d0f1-884d-c53388b41683

Fiddler:

HTTP/1.1 401 Unauthorized Content-Type: text/plain; charset=utf-8 Location: /_login/default.aspx?ReturnUrl=%2f_layouts%2f15%2fstorefront.aspx%3ftask%3dGetOfficeMarkets&task=GetOfficeMarkets Server: Microsoft-IIS/8.5 SPRequestGuid: c7c13c9f-1b07-d0f1-884d-c6b1ab45d689 request-id: c7c13c9f-1b07-d0f1-884d-c6b1ab45d689 X-FRAME-OPTIONS: SAMEORIGIN SPRequestDuration: 2 SPIisLatency: 17 WWW-Authenticate: NTLM WWW-Authenticate: Negotiate X-Powered-By: ASP.NET MicrosoftSharePointTeamServices: 15.0.0.4745 X-Content-Type-Options: nosniff X-MS-InvokeApp: 1; RequireReadOnly Date: Sun, 08 Mar 2020 11:37:31 GMT Content-Length: 16 Proxy-Support: Session-Based-Authentication

401 UNAUTHORIZED

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You can troubleshoot your issue as follow:

Make Sure the Root Certificate Added into trusted Root Chain.

Make Sure the internet access to the Store feature ACTIVATED via central administration->manage web applications->manage features.

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  • We already cross checked all the configurations. if we see the issue closely it is giving some transaport layer issue. Not able to understand this. System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Authentication failed because the remote party has closed the transport stream – ARD Mar 10 '20 at 5:06

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