One out of 170 users is having issues syncing files occasionally to SharePoint Online Document Library. She has no problem downloading them, but many files she creates would not sync up and will always show the status of sync in progress. Tried following: * Replacing the desktop computer * Installing all updates

  • Is this user able to create files directly in the library or upload to the library? What permission does this user have in this library? Try “Unlink this PC” or switch to another network. – Chelsea_MSFT Feb 12 at 7:59
  • Ya, she's got Edit access to the library. One of the techs worked on this issue, which resulted in proper sync for couple of days, and then issue re-appeared. – ANGRY ADMIN Feb 13 at 16:08

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