i have Sharepoint 2016 integrated with RMS installed on server, i have some files on a sharepoint site for a department, whenever i try to access a word file on this site, i get the following error:
Sorry, we couldn't open 'http://.......doc'. ;
i have tried to upload a word file on this site and still can't open it, while i have tried to upload the same file to another site for another department, and this file opened normally.
what is the problem? is it something to do with the RMS?
Thanks in advance,