I have a site that opens a modal dialog within it when the site refreshes.

To close the modal dialogue via JavaScript I wrote


which works perfectly fine in Google Chrome, but nothing changes when I use Internet Explorer. The modal dialog still appears.

I've tried several other approaches, such as

window.frameElement.commitPopup('Closed with OK result');
SP.UI.ModalDialog.commonModalDialogClose(SP.UI.DialogResult.cancel, 'Cancelled clicked');

but none of them seemed to work either.

I don't know what the issue is. Does someone know a solution to this?

1 Answer 1


According to SharePoint: How to close a Modal Dialog Window, under "Methods to close Modal Dialog Window" it states (emphasis mine)...

To close a Modal Dialog Window we can employ the methods shown below. Note that the methods become accessible through the window.frameElement after the dialog has been opened/created, in other words, SP Dialog framework extends the window.frameElement object by adding these custom methods.

I've regularly found that IE loads elements a lot slower than Chrome, so you may need to add a check for when the element loads.

Can you verify that the box will close if you manually enter window.frameElement.commonModalDialogClose(); into the f12 dev tools console within IE?

If it does, the following interval may be useful:

var commonDialogInterval = setInterval(function commonDialogCheck() {
    if( window.frameElement && window.frameElement.commonModalDialogClose ) {

This should call the function once the dialog box loads, then clear the interval.

  • I love you man. Thanks!!! Dec 30, 2019 at 23:11
  • No problem @PoliticsStudent glad to help.
    – KGlasier
    Dec 30, 2019 at 23:36

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.