We are getting below error in SharePoint 2019 server event viewer logs.

The Execute method of job definition Microsoft.Office.Server.UserProfiles.FeedCacheRepopulationJob (ID 7a18f297-7677-430d-9441-de12f658001a) threw an exception. More information is included below.

Event ID: 6398

i have followed all the steps mentioned in below URL


Also i have restarted all the timer and SharePoint services and App pools in IIS. Still site is throwing error. enter image description here

Please assist.

  • Where are you get this error? Commented Dec 23, 2019 at 6:45
  • Screenshot i have attached is the error we are getting in HTTPS while accessing the site. And the mentioned error we are getting in event viewer logs Commented Dec 23, 2019 at 6:54
  • Have you tried to browse your site with the server hostname inside the server? Commented Dec 23, 2019 at 8:12
  • @MohamedEl-QassasMVP it is working fine when i am browsing from IIS directly Commented Dec 23, 2019 at 10:01
  • Have you configured Alternate access mapping?! Commented Dec 23, 2019 at 10:04

1 Answer 1


Please check the ULS log for more detailed information.

If there is any error message in the ULS log related to "No DNS entries exist for…", if so, verify that the DNS does not in fact exist and then add the appropriate DNS entry for the server.

Reference: The Execute method of job definition Microsoft.Office.Server. UserProfiles .FeedCacheRepopulationJob threw an exception

If the issue exists, try to remove and re-add the Distributed Cache Service:

  • Can you please let me know that how to check and add DNS entry for the server? Commented Dec 24, 2019 at 7:27

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