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We are using SharePoint App server as our Outbound SMTP server for Outgoing email. Emails are not consistently flowing.

Any recommendations for either:

  1. Having a batch file set to run every couple hours to restart the SMTP service or

  2. Rebooting the App server if so, how frequently?

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  • First, I would consider moving the SMTP relay to another non-SharePoint server. It'll be easier to diagnose. Can you supply an SMTPSVC log? Are the EMLs stuck in the Queue folder?
    – user6024
    Nov 27, 2019 at 0:13
  • Trevor, Yes. I found a log file for yesterday - not sure how to interpret it though. Bear with me, I'm the one person in my non-profit agency of over 2000 employees that supports our on prem SharePoint. Once I manually restarted the SMTP service yesterday the emails were sent, leading me to believe they were stuck in the Queue folder.
    – Helen Garrison
    Nov 27, 2019 at 16:49

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