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We are using SharePoint 2013 on premises and have a list with a workflow attached. When a user submits a list item, they should be redirected to a page with instructions/next steps. Some users get redirected to the page no problem. Other users it gives them a message "sorry something went wrong" but the list item still saves. (Everyone has the same level of permissions). We had one user that received the error and when she tried entering the request again immediately after, it redirected to the page as designed. The workflow completes as designed on all entries. I looked up the correlation ID and the error indicates PageNotFoundError page is missing but it's there. We have multiple lists on this site and this is the only one that has the issue. Any ideas on what's causing the error?

System.IO.FileNotFoundException: The system cannot find the file specified. (Exception from HRESULT: 0x80070002), StackTrace: at Microsoft.SharePoint.SPWeb.GetWebPartPageContent(Uri pageUrl, Int32 pageVersion, PageView requestedView, HttpContext context, Boolean forRender, Boolean includeHidden, Boolean mainFileRequest, Boolean fetchDependencyInformation, Boolean& ghostedPage, String& siteRoot, Guid& siteId, Int64& bytes, Guid& docId, UInt32& docVersion, String& timeLastModified, Byte& level, Object& buildDependencySetData, UInt32& dependencyCount, Object& buildDependencies, SPWebPartCollectionInitialState& initialState, Object& oMultipleMeetingDoclibRootFolders, String& redirectUrl, Boolean& ObjectIsList, Guid& listId) at Microsoft.SharePoint.ApplicationRuntime.SPRequestModuleDataFetchWebPartPageInformationForInit(HttpContext context, SPWeb spweb, Boolean mainFileRequest, String path, Boolean impersonate, Boolean& isAppWeb, Boolean& fGhostedPage, Guid& docId, UInt32& docVersion, String& timeLastModified, SPFileLevel& spLevel, String& masterPageUrl, String& customMasterPageUrl, String& webUrl, String& siteUrl, Guid& siteId, Object& buildDependencySetData, SPWebPartCollectionInitialState& initialState, String& siteRoot, String& redirectUrl, Object& oMultipleMeetingDoclibRootFolders, Boolean& objectIsList, Guid& listId, Int64& bytes) at Microsoft.SharePoint.ApplicationRuntime.SPRequestModuleData.FetchWebPartPageInformation(HttpContext context, String path, Boolean impersonate, Boolean& isAppWeb, Boolean& fGhostedPage, Guid& docId, UInt32& docVersion, String& timeLastModified, SPFileLevel& level, String& masterpageUrl, String& customMasterPageUrl, String& webUrl, String& siteUrl, Guid& siteId, Object& buildDependencySetData) at Microsoft.SharePoint.ApplicationRuntime.SPRequestModuleData.GetWebPartPageData(HttpContext context, String path, Boolean throwIfFileNotFound) at Microsoft.SharePoint.ApplicationRuntime.SPVirtualFile.CalculateFileDependencies(HttpContext context, SPRequestModuleData basicRequestData, ICollection& directDependencies, ICollection& childDependencies) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.EnsureDependencies(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.EnsureCacheKeyAndViewStateHash(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.GetVirtualPathProviderCacheKey(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPVirtualPathProvider.GetCacheKey(String virtualPath) at System.Web.Compilation.BuildManager.GetCacheKeyFromVirtualPath(VirtualPath virtualPath, Boolean& keyFromVPP) at System.Web.Compilation.BuildManager.GetVPathBuildResultFromCacheInternal(VirtualPath virtualPath, Boolean ensureIsUpToDate) at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate) at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate) at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean throwIfNotFound) at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp) at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath) at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error) at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb) at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags)

Application error when access /functions/it/Pages/PageNotFoundError.aspx, Error=The file /functions/it/_catalogs/masterpage/ErrorLayout.aspx does not exist.
at Microsoft.SharePoint.ApplicationRuntime.SPRequestModuleData.GetWebPartPageData(HttpContext context, String path, Boolean throwIfFileNotFound) at Microsoft.SharePoint.ApplicationRuntime.SPVirtualFile.CalculateFileDependencies(HttpContext context, SPRequestModuleData basicRequestData, ICollection& directDependencies, ICollection& childDependencies) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.EnsureDependencies(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.EnsureCacheKeyAndViewStateHash(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.GetVirtualPathProviderCacheKey(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPVirtualPathProvider.GetCacheKey(String virtualPath) at System.Web.Compilation.BuildManager.GetCacheKeyFromVirtualPath(VirtualPath virtualPath, Boolean& keyFromVPP) at System.Web.Compilation.BuildManager.GetVPathBuildResultFromCacheInternal(VirtualPath virtualPath, Boolean ensureIsUpToDate) at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate) at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate) at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean throwIfNotFound) at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp) at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath) at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

System.IO.FileNotFoundException: The file /functions/it/_catalogs/masterpage/ErrorLayout.aspx does not exist. at Microsoft.SharePoint.ApplicationRuntime.SPRequestModuleData.GetWebPartPageData(HttpContext context, String path, Boolean throwIfFileNotFound) at Microsoft.SharePoint.ApplicationRuntime.SPVirtualFile.CalculateFileDependencies(HttpContext context, SPRequestModuleData basicRequestData, ICollection& directDependencies, ICollection& childDependencies) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.EnsureDependencies(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.EnsureCacheKeyAndViewStateHash(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.GetVirtualPathProviderCacheKey(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPVirtualPathProvider.GetCacheKey(String virtualPath) at System.Web.Compilation.BuildManager.GetCacheKeyFromVirtualPath(VirtualPath virtualPath, Boolean& keyFromVPP) at System.Web.Compilation.BuildManager.GetVPathBuildResultFromCacheInternal(VirtualPath virtualPath, Boolean ensureIsUpToDate) at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate) at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate) at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean throwIfNotFound) at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp) at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath) at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

Getting Error Message for Exception System.Web.HttpException (0x80004005): Exception of type 'System.Web.HttpException' was thrown. ---> System.IO.FileNotFoundException: The file /functions/it/_catalogs/masterpage/ErrorLayout.aspx does not exist. at Microsoft.SharePoint.ApplicationRuntime.SPRequestModuleData.GetWebPartPageData(HttpContext context, String path, Boolean throwIfFileNotFound) at Microsoft.SharePoint.ApplicationRuntime.SPVirtualFile.CalculateFileDependencies(HttpContext context, SPRequestModuleData basicRequestData, ICollection& directDependencies, ICollection& childDependencies) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.EnsureDependencies(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.EnsureCacheKeyAndViewStateHash(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPDatabaseFile.GetVirtualPathProviderCacheKey(HttpContext context, SPRequestModuleData requestData) at Microsoft.SharePoint.ApplicationRuntime.SPVirtualPathProvider.GetCacheKey(String virtualPath) at System.Web.Compilation.BuildManager.GetCacheKeyFromVirtualPath(VirtualPath virtualPath, Boolean& keyFromVPP) at System.Web.Compilation.BuildManager.GetVPathBuildResultFromCacheInternal(VirtualPath virtualPath, Boolean ensureIsUpToDate) at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate) at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate) at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean throwIfNotFound) at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp) at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath) at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

at System.Web.HttpApplication.MaterializeHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

  • Could you please attach the ULS-Log (whole correlation). – MHeld Nov 18 at 16:55
  • Are you using SharePoint 2010 workflow or SharePoint 2013 workflow? What is the page with instructions/next steps? Is it a custom page or a built-in page? Please provide a screenshot about this page. In addition, to make sure workflow work well, you need to make sure the trigger has at least Edit permissions on all related lists of the workflow. – Kally_MSFT Nov 19 at 8:50
  • Is a new page created after saving of item? – harshal gite Nov 19 at 9:49
  • I'm working on getting the error for you MHeld... We are waiting for the user to submit another entry to capture the right log. We are a medical practice so it takes some time to get a response. As for the other questions... the workflow works as designed, it's not a workflow issue. The page it gets redirected to is just a page that was created in the site pages library and has a few sentences with next steps outlined. Hope that helps! – MHodge Nov 19 at 17:38
  • @MHeld I edited the original post and added the log entries. – MHodge Nov 19 at 22:01
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I had that kind of issue long time ago on SP13.

In your log you have the following message which help you:

Getting Error Message for Exception System.Web.HttpException (0x80004005): Exception of type 'System.Web.HttpException' was thrown. ---> System.IO.FileNotFoundException: The file /functions/it/_catalogs/masterpage/ErrorLayout.aspx does not exist.

Usually the error code 0x80004005 means an access denied. So, may be your master page at that location**/functions/it/_catalogs/masterpage/ErrorLayout.aspx** is not published/approved with the major version. (If the master page catalog is still configured by default)

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