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When I start Microsoft Authenticator, the message 'Authenticator locked' appears When I press Unlock, the Verify Identity screen displays Unlock to continue. What should I enter here and what should I do to know this code?

Did I forget something when setting it up, I cannot find anything about it in the documentation? Thank you very much if you want to help me.

pm I have translated the text of the messages into English and can therefore differ slightly.

  • After i added this comment I saw that you had already posted a question in the forum. I think this is a question for microsoft support. Send them a message on twitter or add a question in their forum. social.technet.microsoft.com/Forums/en-US/…. – Johan Brännmar Nov 6 '19 at 8:12
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    Have you tried entering your phones security code? I.e. Screen lock code. – Johan Brännmar Nov 6 '19 at 8:16
  • Bingo, Johan thank you very much. In the setup of the App you can define App-lock, this mean that screenlock required when you open the App. Never in the documentation I could thind this. – JSface Nov 6 '19 at 8:38

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