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I have a SharePoint Modern Communication site that has "follow" button. This button is not working for few users. They see the "Follow" option, but on clicking the button, nothing happens.

I am getting the following error in console:

https://root/sitecollurl/_vti_bin/homeapi.ashx/sites/followed/add 500 (Internal Server error)

They are not able to follow a site from https://root/_layouts/sharepoint.aspx as well.

Any known issues with follow option?

Following Content feature is active.

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  • Can you please try deactivating and again activating the Following Content feature on a site level?? – Ganesh Sanap Oct 1 '19 at 5:40
  • Can you log in with their account and test at your end to see the result? Also switching to another browser would be an option. – Chelsea_MSFT Oct 1 '19 at 9:12
  • Thanks for your comments. Switching to browser or even the machine and deactivating&activating the feature didn't had any effect. This is happening across all the site collections and I am able to follow/unfollow when logged in using the same browser in the user's machine. – Obiliraj Oct 2 '19 at 4:42
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    Can you please check whether My sites are created for the particular user – Shahul Hameed Dec 9 '19 at 1:49
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Please try to disable the limited user access lockdown mode site feature. Generally 500 errors in SPO trace back to permissions related issues. See more here:

https://albandrodsmemory.wordpress.com/2018/02/05/internal-server-error-while-creating-sharepoint-online-team-site/

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Check to see if any styles, scripts or any assets tied to that page with the button ( especially any external scripts ) may have limited permissions to most of the group but not everyone. This has happened to me a while back.

Also you can test this by creating a sample button in a general area ( with broad permissions ) and see if those who couldn't access the other "button" can make this sample button work.

Another thing to check: those who can't get he button to work, have they ever had any of your buttons work for them before ( ask and see ). They may have their browsers blocking scripts.

Gather info from at least 5 users with the issue and cross reference their browsers, browser version and /or department ( checking for group permissioning )

As a "band-aid" until you get it fixed. See if you can make a hyperlink under the button for those who can't use the button.

Hope you get it sorted out dude.

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The follow feature has a dependency on the OneDrive service as well - I'd suggest checking that if the sites and libraries concerned have not been locked down or had any features deactivated etc. have you verified that OneDrive is enabled - including that users have a OneDrive license enabled, OneDrive site and OneDrive client etc.? Check the user and license syncing for any errors that may suggest this as a possible cause.

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