I have a SharePoint Modern Communication site that has "follow" button. This button is not working for few users. They see the "Follow" option, but on clicking the button, nothing happens.

I am getting the following error in console:

https://root/sitecollurl/_vti_bin/homeapi.ashx/sites/followed/add 500 (Internal Server error)

They are not able to follow a site from https://root/_layouts/sharepoint.aspx as well.

Any known issues with follow option?

Following Content feature is active.

  • Can you please try deactivating and again activating the Following Content feature on a site level?? Oct 1, 2019 at 5:40
  • Can you log in with their account and test at your end to see the result? Also switching to another browser would be an option. Oct 1, 2019 at 9:12
  • Thanks for your comments. Switching to browser or even the machine and deactivating&activating the feature didn't had any effect. This is happening across all the site collections and I am able to follow/unfollow when logged in using the same browser in the user's machine.
    – Obiliraj
    Oct 2, 2019 at 4:42
  • 3
    Can you please check whether My sites are created for the particular user Dec 9, 2019 at 1:49

3 Answers 3


Please try to disable the limited user access lockdown mode site feature. Generally 500 errors in SPO trace back to permissions related issues. See more here:



Check to see if any styles, scripts or any assets tied to that page with the button ( especially any external scripts ) may have limited permissions to most of the group but not everyone. This has happened to me a while back.

Also you can test this by creating a sample button in a general area ( with broad permissions ) and see if those who couldn't access the other "button" can make this sample button work.

Another thing to check: those who can't get he button to work, have they ever had any of your buttons work for them before ( ask and see ). They may have their browsers blocking scripts.

Gather info from at least 5 users with the issue and cross reference their browsers, browser version and /or department ( checking for group permissioning )

As a "band-aid" until you get it fixed. See if you can make a hyperlink under the button for those who can't use the button.

Hope you get it sorted out dude.


The follow feature has a dependency on the OneDrive service as well - I'd suggest checking that if the sites and libraries concerned have not been locked down or had any features deactivated etc. have you verified that OneDrive is enabled - including that users have a OneDrive license enabled, OneDrive site and OneDrive client etc.? Check the user and license syncing for any errors that may suggest this as a possible cause.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.