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I am looking to find out if there is a way I can override the system email which is the 'From field' and Reply address to all emails sent through out SharePoint 2013 system using 2010 Workflows.

I have a form which sends straight to a helpdesk which auto responds to the user assigning a work number. The system email address breaks this process. I would like to replace the system email (From email field) with the Email Current Item: Created By.

Has anyone had success here or have an insight as to whether this is possible.

Thanks

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No. This is not possible.

You can't specify the FROM address for email messages when you use the Send an email option from a SharePoint Designer 2010 workflow action.

Workarounds:

  1. As there is no OOTB solution to make it, you will need to use a custom activity like explained here:

    How to Change From Address of SharePoint Designer workflow.

  2. Use SharePoint designer workflow 2013 and Call HTTP Web Service like explained here:

    Workaround - Specify the FROM address for email messages.

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  • Thanks Ganesh. I'm not sure if either solution will work for our setup. The second one certainly won't as we are running SP 2010 workflows. I will need to check out the first solution as this site is now archived - see if its viable. Thanks again
    – garvon-77
    Oct 1, 2019 at 23:34
  • Welcome. Try and let me know if it works for you or not.
    – Ganesh Sanap - MVP
    Oct 2, 2019 at 3:19
  • Have you tried this? is it working for you??
    – Ganesh Sanap - MVP
    Oct 14, 2019 at 5:15
  • unfortunately not - we did not activate SP 2013 workflows with this build so we are running off a 2010 platform.
    – garvon-77
    Oct 14, 2019 at 20:32

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