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I've got an external user who has had access to a SharePoint 2016 site before. He couldn't get in today and keeps getting the 'Access required' no matter how many times i send him a Sharing Request add him to the groups or Approve his requests he keeps coming back to the "Access Required" page. Any ideas?

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You could go to user inormation list, delete the external user there. Then add the user in the groups again.

The url of user information list: https://yoursites/_layouts/15/people.aspx?MembershipGroupId=0

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  • Ahhhh, he's not in that list so that could be the issue? – darrenfloyd666 Sep 13 at 10:03
  • So if a user wasn't in that group they would be able to gain access or would continue to get the Access request page? – darrenfloyd666 Sep 14 at 11:00
  • If a user isn't in the user information list, he do not have access to the site. When you grant a user permssions, the user would be added to the user information list automatically. – Michael Han_MSFT Sep 16 at 1:03
  • Thanks Michael. What could be causing the list not to be updated and is there a way I could manually add users? – darrenfloyd666 Sep 16 at 8:48
  • You could go to site settings-> site permissions, give this user permissions manually. – Michael Han_MSFT Sep 16 at 8:56

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