I've got an external user who has had access to a SharePoint 2016 site before. He couldn't get in today and keeps getting the 'Access required' no matter how many times i send him a Sharing Request add him to the groups or Approve his requests he keeps coming back to the "Access Required" page. Any ideas?
1 Answer
You could go to user inormation list, delete the external user there. Then add the user in the groups again.
The url of user information list: https://yoursites/_layouts/15/people.aspx?MembershipGroupId=0
answered Sep 13, 2019 at 6:44
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So if a user wasn't in that group they would be able to gain access or would continue to get the Access request page? Sep 14, 2019 at 11:00
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If a user isn't in the user information list, he do not have access to the site. When you grant a user permssions, the user would be added to the user information list automatically. Sep 16, 2019 at 1:03
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Thanks Michael. What could be causing the list not to be updated and is there a way I could manually add users? Sep 16, 2019 at 8:48
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You could go to site settings-> site permissions, give this user permissions manually. Sep 16, 2019 at 8:56