I've got an external user who has had access to a SharePoint 2016 site before. He couldn't get in today and keeps getting the 'Access required' no matter how many times i send him a Sharing Request add him to the groups or Approve his requests he keeps coming back to the "Access Required" page. Any ideas?

1 Answer 1


You could go to user inormation list, delete the external user there. Then add the user in the groups again.

The url of user information list: https://yoursites/_layouts/15/people.aspx?MembershipGroupId=0

  • Ahhhh, he's not in that list so that could be the issue? Sep 13, 2019 at 10:03
  • So if a user wasn't in that group they would be able to gain access or would continue to get the Access request page? Sep 14, 2019 at 11:00
  • If a user isn't in the user information list, he do not have access to the site. When you grant a user permssions, the user would be added to the user information list automatically. Sep 16, 2019 at 1:03
  • Thanks Michael. What could be causing the list not to be updated and is there a way I could manually add users? Sep 16, 2019 at 8:48
  • You could go to site settings-> site permissions, give this user permissions manually. Sep 16, 2019 at 8:56

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.