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I am trying to migrate my SharePoint 2013 site to Office 365. After providing valid credentials on both sides, when i select the site and press Next button, i face the below error. Unfortunately, there is not much details on this error.

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Sorry, you can’t create this site. Please enter a different Sharepoint Online site URL or contact your administrator.

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I tried different names but each time i get the same error.

Please advise.

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    Are you creating Site through tool? In order to migrate, I guess you need to create site manually and then paas it's URL to destination. – Ganesh Sanap Jul 24 '19 at 15:47
  • I tried both approaches. Created manually and tried with tool as well. In both cases i got the same results. – Muhammad Zeeshan Tahir Jul 25 '19 at 9:53
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Things to keep in mind before migration

1- Check for your old SharePoint site or site collection features, customization's any third party solutions if installed in your SharePoint sites.

2- check the account has permission on SharePoint online and use same account

3- Make sure you use the right migration tool for migrating and this varies based on your SharePoint design structure and topology

4- Usually bringing changes in SharePoint online specially site collection level will take some time you should check after few minutes or more

5- Check the logs generated and fix the bugs which prevents migration

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  • Setting the account as Site Collection Administrator on the SharePoint Online fixed the account. One must be using the same account on SharePoint online and On-Prem. – Muhammad Zeeshan Tahir Aug 23 '19 at 10:24
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You could check if the SharePoint online site you enter exists.

We should enter the existing the SharePoint online site in the SharePoint migration tool.

Updated:

You check if the first sign-in account has the permission on the SharePoint online site.

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  • Yes i tried this too. I created site manually and passed the URL, however it gave the same error. – Muhammad Zeeshan Tahir Jul 25 '19 at 9:54
  • Check if you can access the SharePoint online site in browser. – Amy_MSFT Jul 26 '19 at 6:39
  • Yes that is accessible. I can see the content, pages etc. – Muhammad Zeeshan Tahir Jul 26 '19 at 11:59
  • uninstall and re-install the sharepoint migration tool – Amy_MSFT Jul 29 '19 at 8:10
  • Just did that today. Also i tried giving full permissions to my SharePoint 2013 account on Office 365, same results. Still getting the same error. – Muhammad Zeeshan Tahir Jul 29 '19 at 15:31

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