SharePoint Online people picker is not resolving anyone. I'm a tenant administrator and even when I try to add myself whilst trying to create a new site collection, absolutely nothing resolves when assigning an administrator. I get the following error:

No results were found to match your search item. Please enter a new term or less specific term.

This also occurs when I use the smtp address. By the way, these are not external users I'm trying to add. They are all internal users.

1 Answer 1


I would like to know if all the people pickers don't work.

Create a new list and add a column of type "User or group". Create a new list item and fill the column of type "User or group".

Is that working?

  • Hi Ganesh. I was able to successfully search but it looks like the only group that worked from the people picker was when select to search in "Tenant". I don't know why "All users" and so on, didn't work.
    – scot
    Commented Mar 21, 2019 at 12:38
  • Could you offer a screenshot about the "All users" and "Tenant"? Commented Mar 25, 2019 at 10:55
  • I confirm it does not work (SharePoint Online, classic calendar forms, google chrome). If You press 'book icon' it does not search users. i.postimg.cc/cL6VwbsG/…
    – Gennady G
    Commented Apr 19, 2021 at 11:48
  • @scot do You use SP-Responsive-UI?..
    – Gennady G
    Commented Apr 19, 2021 at 13:30
  • Described my temporary fix for PnP-Responsive (if Your case): github.com/pnp/PnP-Tools/issues/244
    – Gennady G
    Commented Apr 19, 2021 at 14:23

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