A user is working in a
Sharepoint Library with a
.ppt file that has been changed recently.
If she opens the document with
Sharepoint Online's Power Point, she is able to see the last version.
If she tries to open it with the installed
Office 2016's Power Point, she can only see an outdated version of the file.
We've also tried copying the link from the file, and opening the file from the PowerPoint client's top bar menu.
- The original creator of this file also claims that he's suffering the same issues.
- It doesn't happen only with that file.
- Internet temporals and cache have been cleared.
- The entire Office has been uninstalled and installed again.
- Office package has been repaired.
- She's using Windows 10 with Office 2016.
- Her laptop is brand new (4 months) and have had no issues with the Office client until now.
- File history is on.
- We are using Sharepoint 2016.
Our IT support team claims that the issue is not on the client, but on Sharepoint.
My team has been talking to IT guys and we don't see any problem with the file or with the current Sharepoint site.
We've checked with the user that the problem is real and she's opening like the version 15 from 30, being 30 the last version.
The users refuse to collaborate reinstalling more software at this point.
We believe that we may be missing something in our Library or site config...
Have you guys encountered an issue like this?