I got this message from my user:
"Working on a document sharepoint this morning, I was taking notes in one file and then went to open another. This caused Word to stop working and I had close word. When I reopened Word it offered me recovered files and the one that was available for the first document said it was an autosaved copy, so I did not resave it.
Well that version was not on one drive and when I reopened the file from the folder I had lost 45 minutes of work. This situation of information not syncing to one drive simply disappearing is not OK. Every time I save a document it takes two whole minutes to save but at my email yesterday said, it does not appear to actually sync to one drive nor can I find a local copy. "