SharePoint is not able to populate document proprieties when I upload word documents to the document library.
Our Sharepoint document library designed in a way when we upload documents, There is form about title, document name, author etc. We are using a predefined template that Sharepoint can pupulate information form these fields to the document easily.
But I have a couple of users who they are using the same template but sharePoint is not able to populate the form data to the document library and causes workflows to crash.
I checked the document properties, whether the document is protected or not.
My question is: What it could be the cause of issue?