1

I want to create a new site collection with url /sites/PMO/, but I am getting this error:

The site collection already exists. Please enter a different address.

Permanently delete the site collection from the recycle bin and continue.

As follow:

enter image description here

But I checked our recycle bin and it does not have any site. Also I checked the modern site collection and none of them have this url /sites/pmo/.

So not sure why I am getting this error? and which recycle bin it is refereeing to Permanently delete the site collection from the recycle bin and continue. as our recycle bin is empty, as follow:

enter image description here enter image description here

Improve this question
11
  • 1
    how long you wait before create new site collection? i mean after deleting from recyclebin, it should be quick but just wondering. what you get when you browse the URL, file not found?
    – Waqas Sarwar MVP ♦
    Jan 25, 2019 at 16:25
  • @WaqasSarwarMVP yes page not found
    – John John
    Jan 25, 2019 at 16:34
  • @WaqasSarwarMVP i think 9 months ago i created a site with the same url sites/pmo/ but i have removed it from from recycle bin at that time.. maybe Microsoft keeps this site somewhere for longer time? that why i am getting a checkbox to permanently delete this site from recycle bin? for example we have an active site "/sites/hr" and when i intentionally tried to create a new site collection with the same url, i will get a message that the site already exists,
    – John John
    Jan 25, 2019 at 16:37
  • 1
    I agree, i did the quick test with couple of combinations and every one works as expected. two things you can try, 1st run the powershell get-spodeletedsites and see if it return PMO or try to logout from the tenant and clear browser cache...login back and try agin....lastly you can check that box (permanently)
    – Waqas Sarwar MVP ♦
    Jan 25, 2019 at 16:45
  • 1
    Yup that was the other thought i have...may be its time frame ( depending upon your datacenter region, may be Who know), other that you can open the support ticket with MSFT.
    – Waqas Sarwar MVP ♦
    Jan 25, 2019 at 18:08

1 Answer 1

Reset to default
0

I think, it is timing issue. Some time it will delete the site collection from recycbin quickly or take upto 24 hours. It is depending upon the resource utilization on your tenant / DataCenter. May be MSFT doing the throttling so thats why it take upto 24 hours (typically after 24 hours it clear the throttling limit).

Couple of things, we can try.

  • logout from tenant, clear the cache and try again.
  • RUN get-spodeletedsites and make sure it is not returning the site
  • when creating the new site collection then check the box (permanent delete site collection).
  • if issue still there after 24 hours then contact the support.
Improve this answer
5
  • for the 24 hours are you talking about the time to delete old site collection? or for creating a new one?
    – John John
    Jan 25, 2019 at 19:45
  • i am talking about when you remove the site from recycle-bin.
    – Waqas Sarwar MVP ♦
    Jan 25, 2019 at 20:02
  • but i have created the site 6 months ago and i also removed it from recycle bin after that..
    – John John
    Jan 25, 2019 at 20:23
  • 1
    When you delete the site collection (PMO) from recycle bin in new sharepoint admin center? Do you have any information right or retention policy on that site collection
    – Waqas Sarwar MVP ♦
    Jan 25, 2019 at 21:21
  • i removed the site collection from the recycle bin just after creating the site in couple of weeks.. so at-least the site collection was removed from recycle bin 5 months ago !!
    – John John
    Jan 25, 2019 at 21:30

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.