We are using SP 2013 enterprise edition. We have got a problem I think with the refinement panel.

When we refine the search results using a refiner in the refinement panel, it shows 3 items instead of 6. If I use the same refiner in the query search box, e.g.: myEvent:"ABC Events", it shows all 6 of them, but when I refine via refinement panel I get only 3 items and it is the same managed property "myEvent" that is being used.

I have tested it with a different search page and the result is the same. FYI, this is all out of the box functionality. Nothing custom. I have done an index reset.

Any idea what could be the reason and how the query is constructed for refinement panels?

1 Answer 1


1.Check the scoping of the search query and the refinement. There can be different search scope like Intranet - 6 items and Web - 3 items.

2.Next thing is to check Search Service Application in Central Administration, check Search Schema and Managed property myEvent if is Refinable - Yes-Active

That's all for now, if it doesn't help, we will try to figure out.

  • Could you please explain better your first point? How can I check that as scopes I believe were removed in SP2013. Thank you. Commented Jan 8, 2019 at 12:57
  • Are the files from the same web or from different webs? Commented Jan 8, 2019 at 13:02
  • they are from the same web application. and the managed property is refinable and Yes-Active Commented Jan 8, 2019 at 13:03
  • But i mean same web, are they from same web or from different webs? Commented Jan 8, 2019 at 13:32
  • They are from the same subsite e.g.: /sites/pubs/publications/ and actually from the same library, but from two different folders. Commented Jan 8, 2019 at 13:42

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