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We're getting lots of crawl errors for: The process cannot access the file because it is being used by another process. (Exception from HRESULT: 0x80070020)

Microsoft have recommended that on the Search and Web Front End servers: 1/ add the search service account explicitly to the local policies 2/ Configure the antivirus software to exclude folders/subfolders from antivirus scanning as per: https://support.microsoft.com/en-gb/help/952167/certain-folders-may-have-to-be-excluded-from-antivirus-scanning-when-y)

I'm trying to get details of the task: add the search service account explicitly to the local policies

These are 2012 servers

Can anyone advise/refer? Thanks Bill

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I haven't heard about the first suggestion.

Please try to configure antivirus and then abserve if the error persists.

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  • Thanks engineerer. That is the plan for now. I find it surprising that it's a common error message but so little explanation of it/the causes Cheers Bill
    – Bill Young
    Jan 18, 2019 at 8:21

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