I have a SharePoint 2013 On Prem Farm.

On the Intranet Site is a Subsite of Departments. On each sub site is a page called Team Members. All members of the department are displayed using a Search Result Web Part, which refines on the users Department which it gets from their User Profile.

I recently created a new Department sub site and Team Members Page but when I try to add the Team Members to the page the new department is not displayed as an option for the refiner.

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The New Department has been added to the Term Set and a Full Crawl has been run. Any ideas greatly appreciated. Thanks Dan

  • Do you have any items using the new department name? If not that may be the reason why you don't see it. Commented Dec 14, 2018 at 11:49
  • Marek, thanks for the quick response - I'll take a look -Dan
    – Dan
    Commented Dec 14, 2018 at 16:18

1 Answer 1


Marek, I checked and there was Content so it was not that. To resolve this issue I followed this link Adjust refine accuracy settings for Search Results web part

I know links are not to be trusted to last so here is what I did to resolve/work around my issue.

In the Build a Query box I clicked on the 'Basics' Tab. In the area marked Query Text was the following text :-


To this I added the following to read :-

path:"http://myprofile"{SearchBoxQuery}Department="newdepartmentname" where newdpartmentname is the name of the Department that was missing from the list of Refiners. NOTE - the double quotes around the department name are required.

Clicked on Test Query and the Search Result Preview displayed the correct result. Applied and saved the Webpart

There is probably a more permanent fix I could have applied but this will do for now and get the client off my back. I hope others find this useful......Dan.

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