When I try to open my SharePoint online site, I am getting this error message as "This site can't be reached".

Also I am not able to open SharePoint Admin Center.

I tried in both Internet Explorer and Chrome browser but still the same issue. Anybody has any idea about this.

enter image description here

Thanks in advance.

  • can you ping it? Commented Dec 6, 2018 at 21:31
  • can you access it admin.microsoft.com? or nameoftenant-admin.sharepoint.com
    – Waqas Sarwar MVP
    Commented Dec 6, 2018 at 21:34
  • @Waqas. No I am not able to access mytenantadminname.sharepoint.com . Getting the same error message. Commented Dec 7, 2018 at 5:31
  • @Derek. I will try to ping and i will let you know the response..thanks Commented Dec 7, 2018 at 5:33
  • 1
    try it using mobile phone's network data or outside of your corporate firewall Commented Dec 7, 2018 at 5:42

1 Answer 1


To troubleshoot the issue, check things below:

  1. Check if the URL of the SharePoint site is correct.

  2. Check if the licenses in O365 are expired.

  3. Clear the cache in IE.

  4. Add the SharePoint online site into the trusted site in IE.

And you also could follow the troubleshooting steps in the article below.

Fixing Microsoft Site can't be reached error in Chrome.

If the issue still exists and you can access the Microsoft 365 admin center, then you can submit a service request like the picture below.

enter image description here

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