1

I am having issues with the preview of our sharepoint office documents, it is not working, i have checked the OWA Server and the owa services are running . I also checked the binding using Get-SPWOPIBinding and it returned the bindings to the owa server. I have also set the zone to external-https using

Set-SPWOPIZone –zone “external-https”

because i saw that the zone was binded to external-https in my sharepoint servers. but still the issue is still there.not sure why and I don't understand the ULS logs either. these are the ULS logs for the correlation id of one of the documents i was trying to preview.

Unexpected Exception in SPDistributedCachePointerWrapper::InitializeDataCacheFactory for usage 'DistributedLogonTokenCache' - Exception 'System.ArgumentException: Max connections value should be in the range 1 to 100. Parameter name: value at Microsoft.ApplicationServer.Caching.DataCacheFactoryConfiguration.set_MaxConnectionsToServer(Int32 value) at Microsoft.SharePoint.DistributedCaching.SPDistributedCachePointerWrapper.InitializeDataCacheFactory()'.

Token Cache: Failed to initialize SPDistributedSecurityTokenCache Exception: 'System.ArgumentException: Max connections value should be in the range 1 to 100. Parameter name: value at Microsoft.ApplicationServer.Caching.DataCacheFactoryConfiguration.set_MaxConnectionsToServer(Int32 value) at Microsoft.SharePoint.DistributedCaching.SPDistributedCachePointerWrapper.InitializeDataCacheFactory() at Microsoft.SharePoint.DistributedCaching.SPDistributedCache..ctor(String name, TimeSpan timeToLive, SPDistributedCacheContainerType containerType, Boolean encryptData) at Microsoft.SharePoint.IdentityModel.SPDistributedSecurityTokenCache..ctor(String name, TimeSpan timeToLive, SPDistributedCacheContainerType containerType, Boolean encrptyData, TimeSpan minimumTokenExpirationWindow) at Microsoft.SharePoint.IdentityModel.SPDistributedSecurityTokenCacheInitializer.Init(Object state)'.

i'm stuck and i need assistance.

However i dont't know if this is related, when i checked the site using the client laptop, there was a certificate issue (it was using a wildcard cert, different from that of the certificate i binded in OWA server and imported and installed in sharepoint servers) this is my first time handling certificates so i am confused where to start with the resolution.

Improve this question
6
  • 1
    I think your posted error is not related to OfficeWebApps Server. You have a ULS-Log in OfficeWebApps-Server. Please post the according log here. You can find it in C:\ProgramData\Microsoft\OfficeWebApps\Data\Logs\ULS
    – MHeld
    Oct 26, 2018 at 8:41
  • @MHeld hello, i dont see any logs in the OWA Server with the specified correlation id. does that mean that the connection between the owa server and server is already wrong?
    – Page F.P.T
    Oct 27, 2018 at 3:01
  • @MHeld found a new error in ULS: SPShareByLinkHandler.Initialize : Not a ShareByLink request - missing access token
    – Page F.P.T
    Oct 29, 2018 at 7:08
  • You can get the LogLocation in your OWA-Configuration with "Get-OfficeWebAppsFarm". You will find the parameter "LogLocation". Please provide more than one line of logs, best would be an entire correlation.
    – MHeld
    Oct 29, 2018 at 7:52
  • @MHeld, i found a dumb mistake while testing. i was using the system admin account and it turned out that it will not work for OWA, i switched to a user account and tested it, but i now i have errors with the certificate I binding with OWA not being trusted.
    – Page F.P.T
    Oct 30, 2018 at 1:38

1 Answer 1

Reset to default
1

i found a dumb mistake while testing. i was using the system admin account and it turned out that it will not work for OWA.

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.