I used people web part in the SharePoint online to show up users pictures and there title. One user doesn't pulled his picture. When I checked it from user profiles, I saw his picture in the SharePoint admin center.

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2 Answers 2


Could you please check the same photo is appearing in user properties.

  • Navigate to Admin Center
  • Click User profiles on left navigation
  • Under People, select Manage user Profiles
  • Search for that user using search option
  • Select the User and click item menu and choose edit user profile
  • Under picture category you should see his current picture
  • If not, then download the current image from Delve and upload it here
  • Then give 15 mins to get reflect over the sharepoint
  • then use the people web part
  • thanks for prompt respond. But, when i check it using the above steps, doesn't have picture and It says "Only Mariam Graham can change this photo. Remove" . I'm a global admin.
    – Jen
    Oct 23, 2018 at 15:36
  • I attached above the screen shot.
    – Jen
    Oct 23, 2018 at 15:50
  • Can you please add your name as site collection administrator on the user's one drive and then try the same Oct 23, 2018 at 16:04
  • I gave a Site Collection Administrators in the one drive , but still the same
    – Jen
    Oct 23, 2018 at 17:27
  • My guess is that the sync between Exchange Online and Sharepoint Online is broken. Any Idea
    – Jen
    Oct 23, 2018 at 18:28

I had a similar issue, request the user to sign-in to the SharePoint Online and access there Delve profile. It did the trick for me. Although I cannot find more information about it it seems that there is some sort of initialization that happens when the user signs in first time into SharePoint/Office Online.

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