I used people web part in the SharePoint online to show up users pictures and there title. One user doesn't pulled his picture. When I checked it from user profiles, I saw his picture in the SharePoint admin center.

enter image description here

enter image description here


Could you please check the same photo is appearing in user properties.

  • Navigate to Admin Center
  • Click User profiles on left navigation
  • Under People, select Manage user Profiles
  • Search for that user using search option
  • Select the User and click item menu and choose edit user profile
  • Under picture category you should see his current picture
  • If not, then download the current image from Delve and upload it here
  • Then give 15 mins to get reflect over the sharepoint
  • then use the people web part
  • thanks for prompt respond. But, when i check it using the above steps, doesn't have picture and It says "Only Mariam Graham can change this photo. Remove" . I'm a global admin. – Jen Oct 23 '18 at 15:36
  • I attached above the screen shot. – Jen Oct 23 '18 at 15:50
  • Can you please add your name as site collection administrator on the user's one drive and then try the same – THIVAGAR SEGAR Oct 23 '18 at 16:04
  • I gave a Site Collection Administrators in the one drive , but still the same – Jen Oct 23 '18 at 17:27
  • My guess is that the sync between Exchange Online and Sharepoint Online is broken. Any Idea – Jen Oct 23 '18 at 18:28

I had a similar issue, request the user to sign-in to the SharePoint Online and access there Delve profile. It did the trick for me. Although I cannot find more information about it it seems that there is some sort of initialization that happens when the user signs in first time into SharePoint/Office Online.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.