I am using Audiences to display either UK or US links on our Sharepoint portal. It has worked fine for years, but lately new starters are not able to see the links on the portal. If a user is in the UK Audience normally they can see the links that are for UK sites.
In the picture below, you'll see a value of
UK Users (an Active Directory group) that is used for the UK Audience. As you would expect, if a user is in the
UK Users AD group, they can see content for the UK Audience.
However, for new starters using the AD group no longer works! I don't know why. Instead I am having to create an additional rule
Account = username. I might run out of additional rules at some point!
I don't know if it is relevant, but the AD group has exactly 150 people, a few of whom can not see the UK Audience links.
Here is a screen shot from Central Administration on the server:
Post with a similar issue: see question. Although compiling the Audience does not resolve the issue.
This post refers to User Profile Synchronisation and AD groups that don't show up. Not my issue...my AD group does show up, but does not work for new members.
Another similar(ish) post: here. Although I am not setting up a new Audience, there was an established process which worked until recently.
23 Oct 2018 - Extra Research, could be of use to other users:
I've not resolved my issue yet, but given the suggestions of other fine SP SE persons, I've found a couple of potentially useful links:
Edit: Info from my IT Dept regarding User Profile Sync
I asked IT to verify whether the AD-SP sync worked. They say: "User Profile Service Synchronisation is running correctly in sharepoint, and we can see that the users in question do have a profile, otherwise they would not have been able to even login to sharepoint. So I think we can rule this out as the reason they are not appearing in the correct audience".