I have the following problem, inside our sharepoint on-premises 2013, which we did NOT configure any user profile managed service for it.
- on our root site collection, i have noted that certain user have his Skype status as "Presence unknown", when i hover over the ModifiedBy & CreatedBy list fields, as follow:-
- where inside the Skype popup windows, i can see that the following fields; (username + Send Email link + IM) are showing an old email address for the user as follow
-). and if i click on the username, and i got redirected to
/_layouts/15/userdisp.aspx?ID=**page, i can see that the username will have the following old value
SIP Address, while he got the correct value inside the Work Email.
also inside other site collections, the Skype status for the user will be working fine, and if i click on the username, and i got redirected to
SIP address for the user will be empty, but the Skype status will show if the user is active, offline,etc, instead of "Presence unknown"..
Now i think the problem is that inside the root site collection, which we have it as the first site collection, the user's Skype id was wrong (with
-), and it got added to the root site collection as-is, and after updating the user Skype id, it did not get reflected inside the user info on sharepoint. and since we do not have any user profile sync configured, so currently the Skype status is not reflecting the correct username, inside the root site collection..
So my question is how i can update the SIP address for the user or set it as empty inside the root site?? since on another site collection the user's SIP Address is empty, but he got the correct Skype status...