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One of the issues I am facing working with Office 365 is I can't really get the Documents open in a windows/client app rather it open in browser online only. The users want to make sure that the documents should open in the Desktop app.

I activated the Open In client app by default feature under site collection features and also for advanced settings under library, i changed the setting to Open in client app by default as well.

Still when clicked on a document in library, it opens in the browser online version, does anyone has a solution for this? Thanks.

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Although late but just confirming, in Google Chrome, the document (.docx) does open in client MS Word 2016 after activating the "Open in client app" feature in site collection features. For those who still have issues, try de-activating and activating again the site collection feature Open Documents in Client Applications by Default.

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Did you do it on the site collection level?

Keep in mind that even with this setting turned on, shared documents via link will open in browser

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