I am having trouble installing SharePoint Server 2016 on a brand new instance of Windows Server 2012 R2 Datacenter. The Products Preparation Tool fails with this error: The tool was unable to install Enable ASP.Net
I have tried installing the prerequisites manually according to the details here and they seemed to install without error but the Products Preparation Tool continues to fail with the above error.
I think the relevant part of the log is as follows:
2018-03-29 08:51:14 - Enable ASP.Net
2018-03-29 08:51:14 - "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe" -i
2018-03-29 08:51:14 - Install process returned (0)
2018-03-29 08:51:14 - [In HRESULT format] (0)
2018-03-29 08:51:14 - "C:\Windows\system32\cscript.exe" "C:\Windows\system32\iisext.vbs" /enext "ASP.NET v4.0.30319"
2018-03-29 08:51:15 - Request for install time of Enable ASP.Net
2018-03-29 08:51:15 - Install process returned (0)
2018-03-29 08:51:15 - [In HRESULT format] (0)
2018-03-29 08:51:15 - "C:\Windows\system32\iisreset.exe" /noforce
2018-03-29 08:51:16 - Request for install time of Enable ASP.Net
2018-03-29 08:51:17 - Install process returned (0X425=1061)
2018-03-29 08:51:17 - [In HRESULT format] (0X80070425=-2147023835)
2018-03-29 08:51:17 - Last return code (0X425=1061)
2018-03-29 08:51:17 - Reading the following DWORD value/name...
2018-03-29 08:51:17 - Flags
2018-03-29 08:51:17 - from the following registry location...
2018-03-29 08:51:17 - SOFTWARE\Microsoft\Updates\UpdateExeVolatile
2018-03-29 08:51:17 - Reading the following string value/name...
2018-03-29 08:51:17 - PendingFileRenameOperations
2018-03-29 08:51:17 - from the following registry location...
2018-03-29 08:51:17 - SYSTEM\CurrentControlSet\Control\Session Manager
2018-03-29 08:51:17 - Reading the following registry location...
2018-03-29 08:51:17 - SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
2018-03-29 08:51:17 - Error: The tool was unable to install Enable ASP.Net.
2018-03-29 08:51:17 - Last return code (0X425=1061)
2018-03-29 08:51:17 - Options for further diagnostics: 1. Look up the return code value 2. Download the prerequisite manually and verify size downloaded by the prerequisite installer. 3. Install the prerequisite manually from the given location without any command line options.
2018-03-29 08:51:17 - Cannot retry
2018-03-29 08:51:17 - Check whether the following prerequisite is installed:
2018-03-29 08:51:17 - Windows Management Framework 3.0
2018-03-29 08:51:17 - Reading the following string value/name...
2018-03-29 08:51:17 - PowerShellVersion
2018-03-29 08:51:17 - from the following registry location...
2018-03-29 08:51:17 - SOFTWARE\Microsoft\PowerShell\3\PowerShellEngine
2018-03-29 08:51:17 - The value is...
2018-03-29 08:51:17 - 4.0
2018-03-29 08:51:17 - A higher version of the prerequisite above is already installed
I'm not sure if it's relevant but according to here the return code 0X425=1061 means:
ERROR_SERVICE_CANNOT_ACCEPT_CTRL 1061 (0x425) The service cannot accept control messages at this time.
I have tried manually installing ASP.NET via C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis -enable -i which returns this message:
This option is not supported on this version of the operating system. Administrators should instead install/uninstall ASP.NET 4.5 with IIS8 using the "Turn Windows Features On/Off" dialog, the Server Manager management tool, or the dism.exe command line tool.
Checking the Add Roles and Features Wizard I can see that .NET 3.5 and .NET 4.5 are both installed:
I have also ensured that Windows Update has installed any available updates on the server, uninstalled McAfee Antivirus, installed the April 2014 update for Server 2012 and copied c:\windows\system32\servermanager.exe to c:\windows\system32\servermanagercmd.exe
Edit: I have run the suggested command in PowerShell per the comment from @A.Saéed. I got the following output and the Products Preparation Tool installer failed again with the same error as at the top of the question.
PS C:\Windows\system32> Add-WindowsFeature NET-Framework-45-ASPNET, Web-Mgmt-Console, Web-Mgmt-Compat, Web-Metabase, Web-Lgcy-Mgmt-Console, Web-Lgcy-Scripting, Web-Mgmt-Tools, Web-Common-Http, Web-WMI, NET-HTTP-Activation,NET-Non-HTTP-Activ, NET-WCF-HTTP-Activation45
Success Restart Needed Exit Code Feature Result
------- -------------- --------- --------------
True No NoChangeNeeded {}
Edit 2: I have run dism /online /enable-feature /featurename:IIS-ASPNET45 and gotten the following output:
Deployment Image Servicing and Management tool Version: 6.3.9600.17031
Image Version: 6.3.9600.17031
Enabling feature(s) [===========================99.8%========================= ] The operation completed successfully.
The Products Preparation Tool installer still fails at the same point.
Edit 3: Per suggestions from MHeld:
- The World Wide Web Publishing Service is available, running and set to automatic startup. It does seem to get stopped by the pre requisites installer and when that fails the service does not get restarted automatically however.
- There don't seem to be any other related errors in Event Viewer.
- I created a local VM of Windows Server 2012 and the prerequisites installed without issue.
- Restarting the App_Pool didn't help
This is the list of applied group policy objects from running
gpresult /r:IT SVM
corp.net Primary DNS Suffix
IT HASS WS12 MbrSrv
IT HASS WS12 Web v001
IT-Infrastructure-Platform
Default Domain Policy
AM PrimaryDNS Suffix
IT HASS WS12 MbrSrv
WS08R2-WS12 Remote Desktop License Servers Settings
Local Group Policy
How do I actually go about removing any of these? Running gpedit seems to show a lot of unrelated information.
Edit 4: Unfortunately I can't communicate directly with any domain administrators. This server is provided through a corporate cloud service. There is corporate IT support but they have already told me they don't support the cloud service and that they don't have any contact details for the corporate cloud service team.
Does anyone know why the Products Preparation Tool is failing with an error about something that is already installed or better yet how it can be resolved?
