We changed the authentication from windows authentication to ADFS on SharePoint 2013, the site collection we are using is under a managed path such as '/sites/'.
Edit the word document in MS Word Application works fine for most of users after it pop out the ADFS authentication page
For some users it prompts the ADFS authentication page and accept the credential but it return them to the root site home page 'without /sites/' and stuck their
It seems it is related to some cache for Microsoft Office as it work for most users, but I couldn't determine where is it. I also cleared IE cache, Microsoft Office Client Cache but it didn't work