I've made some custom security groups in SharePoint online at site colelction level and that security is inherited across all my sub-sites. The issue I have is that my site collection root site is the homepage and yet, despite adding a "Readers" group to it's security no one can access it, they just get a Access Denied message with an option to request access.
As it's SharePoint online, everyone uses an office 365 account. They can access all the subsites without problems just not the root site.
The root site has a security group called "Readers" which has "Everybody" in it and has it's permissions set to "Read".
From the site root homepage I goto the cog then
Site Settings and then
Site Permissions under
Users and Permissions I see the following list:
I've blurred out a couple of individuals names but would this be having an effect? I'll be honest I'm not even sure how
Limited Access came to be. There is one sub-site that has no inheritance because of the people who need to access it.
All we are looking for is 5 groups each with varying levels of permissions, set at site collection level and inherited down.
How can I allow the root site to be read only for the users or is my approach totally wrong?
Update I can access all the site pages of the root site just not the homepage. The homepage uses a custom master and page layout, has some scripts that run and also webparts. Yes the scripts have been allowed in settings for everyone.