I've made some custom security groups in SharePoint online at site colelction level and that security is inherited across all my sub-sites. The issue I have is that my site collection root site is the homepage and yet, despite adding a "Readers" group to it's security no one can access it, they just get a Access Denied message with an option to request access.

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As it's SharePoint online, everyone uses an office 365 account. They can access all the subsites without problems just not the root site.

The root site has a security group called "Readers" which has "Everybody" in it and has it's permissions set to "Read".

From the site root homepage I goto the cog then Site Settings and then Site Permissions under Users and Permissions I see the following list:

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This is the groups that I made. In the readers group there is Everyone but that doesn't seem to help. I noticed this Limited Access screen which shows me this: enter image description here

I've blurred out a couple of individuals names but would this be having an effect? I'll be honest I'm not even sure how Limited Access came to be. There is one sub-site that has no inheritance because of the people who need to access it.

All we are looking for is 5 groups each with varying levels of permissions, set at site collection level and inherited down.

How can I allow the root site to be read only for the users or is my approach totally wrong?

Update I can access all the site pages of the root site just not the homepage. The homepage uses a custom master and page layout, has some scripts that run and also webparts. Yes the scripts have been allowed in settings for everyone.

  • 1
    What permissions does your "Readers" group have? And did you add "Everyone" to that group?
    – vanblart
    Commented Mar 7, 2018 at 16:14
  • Yes "Everyone" is part of the "Readers" group. Readers group permissions level is set to "Read". Should it be something else for this area?
    – Yanayaya
    Commented Mar 7, 2018 at 16:18
  • If you check permissions for any user that isn't you, does it say they are receiving Read permissions from the Readers group?
    – vanblart
    Commented Mar 7, 2018 at 18:03

2 Answers 2


Ok so after much messing around I found the problem. Looking at the masterpage I checked who it was shared with. It then said that the masterpage inherited it's permissions from Master Page Gallery, I clicked on Manage Parent and then added my Readers group to that area and boom, it works.


do you have broken permissions in your site collection? are you a site collection administrator or just a full control user?

check the permissions of the site collection home page and verify it is inheriting permissions from the site and does not have unique permissions

  • Please see my update :)
    – Yanayaya
    Commented Mar 7, 2018 at 19:57

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