A few of my clients are having a very specific issue with Word 2016 and how it integrates with our SharePoint 2013 farm.
As the story goes, our user wants to compare a legal document with one of its previous versions; however, trying to do so does nothing. This is literally nothing -- no dialog box or error message is shown, and Word continues working without interruption. I've read elsewhere that the version window sometimes opens without any versions displayed, but this is different in that no dialog box ever displays at all.
We can replicate it like this:
- User opens a document with multiple versions from SharePoint in Word.
- User checks out the document
- User chooses "Specific Version..." under "Compare" in the Review tab of the Word 2016 ribbon
We have performed repairs on Office (which did not solve the issue). All of the affected users have Contribute permissions to the library and can manually download the older versions to compare them manually.
Any ideas on why this is happening would be greatly appreciated.