I am currently re-designing a form for logging incidents in my team. I am using InfoPath 2013 and it is all based off a List.
One of the fields requires a customer account number to be entered. On the current form if you type the account number '000000000' for example and click off the text field, after a short pause, a message is displayed underneath highlighting (with links to) any other tickets that are logged with that account number.
I am struggling to replicate this on the new form. I can't access the old one through InfoPath to copy the content unfortunately.
Please can anyone provide guidance on how to replicate this feature into the new form?