I have created a workflow in SPD as shown below:
When an item is created, the Status is set to "Requested", the Reviewer Response is set to Pending and an email is sent to the responsible Reviewer. The Reviewer must then provide either an "Approved" or "Rejected" response, after which, the Status changes to "Reviewed" and moves on to the next stage.
I tried to create an email reminder loop which sends a reminder email to the Reviewer every 24 hours (5 minutes for test purposes) until the response changes from Pending. Once the response is given, the workflow should resume and move to the next step straight away but I can't get this to work! Even when the Response is changed to either Approved or Rejected, the workflow still waits 5 minutes, sends the Reminder email and only then ticks onto the next stage of the workflow.
I'm fairly new to workflows and have managed to stumble through before and get the results I need but this one has beaten me. I feel like I'm so close with this but there's something (no doubt!) very obvious that I'm missing! Can anyone please advise how I get my workflow to continue once the condition is met?? If anyone has any tips on how to better structure my workflow also, I'd really appreciate it.
Thanks in advance!