In our envirenment we are using GetUserProfileByName to collect user data in infopath forms

Since couple of months there was one user who when connect recieved error ID:5566

An error occurred while trying to connect to a Web service.

An entry has been added to the Windows event log of the server.

Log ID:5566

Correlation ID:e0bf3f9e-0ffc-202c-29fd-9214d8d65bdf

Since January I have 2 other user's with the same issue. Does anyone can help me with proposal of the solution.

I searched since the beginning but now it becomes bigger problem. Thank you,

  • Can you please tell us the error logged against correlation id
    – Sagar
    Commented Jan 12, 2018 at 12:19
  • I tried to find it on my sharepoint server in event viewer and could not find this Log ID Commented Jan 12, 2018 at 12:52
  • You need to check uls logs.
    – Sagar
    Commented Jan 12, 2018 at 12:54
  • I'm checking ULS logs right now thank you However I cannot scope log ID 5566.... I tried with corellation ID. Also cannot find it. I checked if it's monitored and yes it is. Commented Jan 12, 2018 at 13:22
  • Try to reproduce the error and then try finding the latest correlation id
    – Sagar
    Commented Jan 12, 2018 at 13:40

1 Answer 1


My problem was linked to : User Profile Synchronization Service Stuck on starting

User profile synchronisation service was disabled.

I had an issue to enable it it was blocked on provisioning. I had to stop the service by

Stop-spserviceinstance <GUID>

Log on as Farm administrator and start the service.

After Sync it's working perfectly.

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