We have a few managers that have left the company. Since those managers left, SharePoint Online user profiles now point to a similarly named person but not the same person.

For instance:

If a person had the following manager that left the company:
[email protected]
that person's manager now registers to
[email protected]
who is an entirely different person

Has anyone seen this 'nearest neighbor' behavior before?

  • Are you doing AADConnect Synchronization or just cloud only? If you are using AADConnect have you checked the sync logs for the users? Nov 18, 2017 at 13:29

1 Answer 1


We updated the manager values to the correct values in AD and that fixed the issue. I have no explanation to why the User Profile would apply a similarly named individual as the manager.

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