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We are stuck in very difficult scenario.

We have a user U1 which has 2 email addresses in system U1@abc.com and U1@def.com

Now Sharepoint has 2 users for this

i:0#.w|abc\U1

i:0#.w|def\U1

Now in AD when user first name is updated it updates 1 Sharepoint account the other one remains as it is. The problem due to this is, when user logs on to intranet he is shown old first name.

When i try to search for user on Manage User Profile page. It doesn't show record for the non synced record

Kindly suggest what could be done.

Thanks

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    Does the user have 2 AD accounts? Are you using ADFS to log in? – Gizmo3k Oct 10 '17 at 8:41
  • Hi Gimzo, Thanks for the query. The user has 1 account in AD for the user. We are not using ADFS. Kindly let know if any further details required. thanks – shoab Oct 12 '17 at 4:53
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You can force a resync with Active Directory info via SharePoint Management Shell:

Set-SPUser -Identity 'i:0#.w|def\U1' -Web http://test -SyncFromAD

https://technet.microsoft.com/nl-be/library/ff607827.aspx

  • Hi Steven, Thank you for the pointer. I tried it, however no difference. another thing is when i try to search for user on Manage User Profile page. It doesn't show record for the non synced record – shoab Oct 10 '17 at 10:42
  • It DEF an alias for ABC? Is it a permanent situation that the user can log in with both usernames? Or is it an option to merge accounts with Move-SPUser (technet.microsoft.com/en-us/library/ff607729.aspx) – Steven Van de Craen Oct 16 '17 at 5:46

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