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Here is my working query which is working absolutely fine:

function sendEmail(from, to, body, subject,cc) {
    var urlTemplate = "https://mySite.sharepoint.com/_api/SP.Utilities.Utility.SendEmail";
       $.ajax({
        contentType: 'application/json',
        url: urlTemplate,
        type: "POST",
        data: JSON.stringify({
            'properties': {
                '__metadata': {
                    'type': 'SP.Utilities.EmailProperties'
                },
                'From': from,
                'To': {
                    'results': [to]
                },
                'CC': {
                    'results': [cc]
                },
                'Body': body,
                'Subject': subject
            }
        }),
        headers: {
            "Accept": "application/json;odata=verbose",
            "content-type": "application/json;odata=verbose",
            "X-RequestDigest": jQuery("#__REQUESTDIGEST").val()
        },
        success: function(data) {
         console.log('Success');
        },
        error: function(err) {
            console.log(err);
        }
    });
}

var to="[email protected]";
var cc="[email protected]";
sendEmail("[email protected]", to, "From Program", "Test CC",cc);

But, as soon as I use the shared mailbox in cc, i.e.

var cc="[email protected]";

user1 receives the email but CC thing does not work, and even the query does not throw any error. What is missing?

3
  • what is you send the email directly to the shared mailbox instead of using CC? Sep 11, 2017 at 20:11
  • Shared MailBox is neither working in "To" field nor in "CC" field. Sep 12, 2017 at 8:57
  • just by experimenting, I was led to believe that in SharePoint Online, SP.Utilities.Utility.SendEmail only sends emails to the internal users with Exchange Online license applied. Could not find any documentation that says it explicitly though. Sep 12, 2017 at 13:20

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