I want to get the CAD viewer app which is free and it supports on prem . https://store.office.com/dwg-viewer-WA104379055.aspx?assetid=WA104379055.

But I see following from my sharepoint sites. Sorry, this app is not supported on your server


Go to Appcatalog Site in your Tenant

Settings -> View All Site Contents -> Add an app

enter image description here

Please use Web CAD SDK for Sharepoint in Intranet: http://cadsofttools.com/products/web-cad-sdk/


It could be because of the few services which haven't been enabled on your server. Mainly because of the User Profile Services. Set up the User Profile Services and make sure it is up and running.

If in case, this is not the problem, do let me know and I will install it myself and will let you the names of the other services required for this app.

I have tried installing an Employee Directory app, and the same error message : "Sorry, this app is not supported on your server". And once, I have configured the User Profile Services, I was able to install the app. I am also providing links of various other resolutions to the problem which have been faced by other SharePoint Users:

  • Try to add this app in another site.
  • Verify if this account that you attempting to add the app is site collection administrator.

Note : SharePoint On-premise apps can only be added to sites by Site Collection administrators; increase permission level of the user account attempting to add the app.

  • I agree with this. But in that scenario, the message is: "Request your Tenant Administrator for approval" or something similar to this. – Anand Sep 8 '17 at 14:22

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.